FAQ

1. What products do you sell?
We specialize in high-quality coffee makers, coffee accessories, and kitchen appliances to elevate your home brewing experience.

2. Do you ship internationally?
Currently, we ship only within the United Kingdom. Shipping is always free, with no hidden costs.

3. How long does delivery take?
Orders are typically processed within 1–2 business days, and delivery takes 2–4 business days depending on your location in the UK.

4. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor your package every step of the way.

5. What is your return policy?
We offer a 30-day return window with free return shipping, no restocking fees, and no final sale exclusions. Items must be in their original condition and packaging.

6. How do I return a product?
To initiate a return, contact our support team at support@thebistrocafe.com. We will provide you with a prepaid return label and instructions on how to send the item back.

7. Do you offer exchanges?
Yes! Exchanges are accepted. Contact us to swap your item for a different product or variant.

8. How can I contact customer support?
You can reach us via:

Email: support@thebistrocafe.com

Phone: +44 7490 346906

Address: 139 Mitcham Lane London SW16 6NA England
Our team is available Monday to Friday, 9:00 AM – 6:00 PM to assist you.

9. Are my payments secure?
Absolutely! All transactions are SSL-encrypted and processed through trusted payment gateways. We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

10. Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Contact our support team immediately if you need to make changes.

11. Do you offer gift cards or gift wrapping?
We currently offer gift cards for purchase. Gift wrapping options may be available during special occasions—check our store for updates.

12. Do you have warranties on your products?
Warranty information depends on the individual product and brand. Most products come with a manufacturer warranty, which we will provide details on at the time of purchase.