Shipping policy

Effective Date: March 30, 2026

At The Bistro Cafe Ltd, we are committed to delivering your orders quickly, safely, and always with free shipping. Please read the details below to understand our shipping process.

1. Shipping Locations
We ship exclusively within the United Kingdom.

All prices on our website include applicable taxes.

2. Shipping Costs
Shipping is always free for all orders, regardless of order size or value.

3. Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday).

Orders placed on weekends or UK public holidays will be processed the next business day.

Once your order is shipped, you will receive a shipping confirmation email with tracking information (where available).

4. Delivery Times
Standard delivery usually takes 2–4 business days after processing.

Delivery times may vary depending on your location, courier schedules, and external factors beyond our control.

5. Tracking Your Order
If your order is shipped with a tracking option, you will receive a tracking number by email.

You can use this number to monitor your package’s progress directly with the courier.

6. Shipping Issues
If your order is lost, delayed, or damaged during shipping, please contact our customer support team immediately:

Email: support@thebistrocafe.com

Phone: +44 7490 346906

We will work with the courier to resolve any issues and ensure your order reaches you safely.

7. Shipping & Risk
The risk of loss and title for products passes to you upon delivery.

Please inspect your package upon arrival. If there are any issues, contact us immediately so we can assist.

8. Contact Us
For questions regarding shipping or your order:

Company Name:The Bistro Cafe Ltd

Address: 139 Mitcham Lane London SW16 6NA England

Phone: +44 7490 346906

Email: support@thebistrocafe.com