Terms of service
Effective Date: March 30, 2026
Welcome to The Bistro Cafe Ltd (“we”, “our”, “us”). By accessing or using our website TheBistroCafe.co.uk, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.
If you do not agree to these terms, you must not use our website.
1. General Information
Legal Entity: The Bistro Cafe Ltd
Company Number: 10984505
Address: 139 Mitcham Lane London SW16 6NA England
Contact: support@thebistrocafe.com | +44 7490 346906
These terms apply to all users, including visitors, shoppers, and anyone who interacts with our website.
2. Products and Services
We sell coffee-related products and accessories, including coffee makers, grinders, and kettles.
Product descriptions, specifications, and pricing are subject to change without notice.
We make every effort to ensure product images and descriptions are accurate; however, slight variations may occur due to manufacturing or display differences.
3. Ordering and Payment
Orders are placed through our Shopify store.
Payment must be made at the time of purchase via the available payment methods. We accept Visa, Mastercard, American Express, Diners Club, Discover, and Apple Pay.
Prices are displayed in GBP and include applicable taxes unless stated otherwise.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing or product information, or suspected fraud.
4. Shipping
We ship only within the United Kingdom.
Shipping is always free.
Orders are typically processed within 1–2 business days (Mon–Fri).
Delivery times may vary but are generally 2–4 business days after handling.
Risk of loss and title for products pass to the customer upon delivery.
5. Returns and Refunds
Returns are accepted within 30 days of receipt.
Return shipping is free.
No restocking fees apply.
No final sale items; all items are eligible for return.
Refunds are processed within 14 days of receiving the returned item.
Products must be returned in original packaging and condition.
6. User Accounts
Creating an account is optional but may be required to place orders or access certain features.
You are responsible for maintaining the confidentiality of your account information.
You agree to notify us immediately of any unauthorized use of your account.
7. Intellectual Property
All content on the website, including text, images, logos, product names, and designs, is the property of The Bistro Cafe Ltd or its licensors.
You may not copy, reproduce, distribute, or create derivative works without prior written consent.
8. Limitation of Liability
Our products are provided “as is” and “as available.”
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
Our maximum liability is limited to the total value of the purchase.
9. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising from these terms or your use of the website will be subject to the exclusive jurisdiction of the courts in England and Wales.
10. Modifications to Terms
We may update or modify these Terms of Service at any time.
Updates will be posted on this page with the revised effective date.
Continued use of the website constitutes acceptance of any updated terms.
11. Contact Information
For questions regarding these Terms of Service or our website:
Company Name: The Bistro Cafe Ltd
Address: 139 Mitcham Lane London SW16 6NA England
Phone: +44 7537 187250
Email: support@thebistrocafe.com